EleoPay Reporting Tools

EleoPay provides you with instant access to real-time reporting, easy payment reconciliation, and a simpler way to manage payment deposits.

Click on Reports in the toolbar to display the list of available reports.

Simply click Open on any available Report to see a list view of the information within. You can filter the information by timeframe and Export each report.

Report options include:

• Payment Methods: View, Edit, or Print Customer payment methods that are saved, expired, or expiring soon.

• Deposit: View or print deposit reports by batch date, gift, and amount for a given date range.

• Reconciliation: View or print reconciliation deposit reports by batch date, gift, and amount for a given date range. (Keep in mind that the batch date will differ from the deposit date as batches can take up to 48 hours to be deposited.)

• Fee Statements: View or print fee statements for a given date range. Fee statements can help you understand what was transacted vs. what was deposited, compare fees to volume processed, and get an understanding of frequent payment methods provided by the end cardholder/customer. Fee statements are available on the 8th of the following month.

• Disputes Manager: View disputed charges. Upload supporting documents and challenge disputes from credit card brands.

To view Payment Details in Deposit Reports, simply:

1. Open your Deposit Report
2. Click the icon under the right-hand column of the transaction
3. You will be able to view the payment details associated with the deposit