How to Set Up Web Form Confirmation Emails

Due to recent changes Google and Yahoo! implemented on February 1st, 2024 to combat spam, Eleo has taken measures to try to ensure a higher level of deliverability.

These are the steps to set up the Web Form Confirmation Emails within your Eleo Web Form:

1. Navigate to your existing Web Form under Web Forms > Search Web Forms.

2. Click on your corresponding Web Form and then on the ‘Advanced’ button.

3. Click on the ‘Email’ tab and then on ‘Edit’.

4. Update the following:

Change ‘Send Email on Completion’ from ‘No’ to ‘Yes’ if you would like a confirmation email to be sent. For Donation Web Forms, one-time donations will receive this email. For recurring ones, the initial transaction will get it too. All subsequent transactions will not. We recommend checking with your integrated payment processor to see if they issue something that serves as a thank you and/or receipt.

b. From Address: ‘confirmation’ is now customizable in your Eleo Web Forms module. We suggest editing confirmation@EleoOnline.net to something that your donors will recognize (Ex. if you are ABC Animal Foundation change it to ABCAnimalFoundation@EleoOnline.net).

c. Subject Line: This is required otherwise your email will not send.

d. Copy To: You may choose to include up-to three email addresses to copy. This is useful in case someone is out of the office and for coverage purposes when you need to process your pending transactions.

e. Message Content: This can be personalized using the available Email Fields to the right. Logos, graphics, and signatures are unavailable at this time.

5. Click on ‘Save’.